What makes this company unique:
Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for hardwood flooring companies that have earned the prestigious Diamond Certified award.
For C H Hardwood Floors, the key to achieving and maintaining high levels of customer satisfaction is developing a positive relationship with every customer throughout each phase of their flooring project. “The relationship begins during the first conversation,” explains owner Calvin Hoang. “We give a free estimate, explain our process, perform excellent work and walk through after the job is done to make sure the customer is completely satisfied. We even follow up a couple of months later to confirm they’re still happy.”
C H Hardwood Floors has been installing, refinishing, repairing, cleaning and maintaining hardwood floors for residential and commercial clients throughout Santa Clara County since 2005. The company offers an extensive collection of flooring materials, including hardwood, laminate, bamboo, and distressed and exotic wood, all of which can be installed with custom inlays, feature strip borders and other modifications.
Unlike flooring companies that stick to strict business hours and leave customers without help on evenings and weekends, C H Hardwood Floors’ staff is always available to handle emergencies and answer questions. “We’re accessible and flexible at all times so we can take better care of our customers,” confirms Mr. Hoang. “If a problem comes up at night or during the weekend, we’ll take care of it right away. Our quick response time makes us stand out from other companies.”
Another distinguishing feature of C H Hardwood Floors is the unique approach it takes to each hardwood flooring installation. Instead of simply putting down the new floor, the company first checks the flooring foundation for any flaws (including squeaks and termite damage) and makes sure every board is stable before moving on to the finishing process. “This way, we can repair flaws before they become major problems and provide each customer with a better finished product,” says Mr. Hoang.