C H Hardwood Floors Support:

Read our frequently asked questions for fast answers.

Q. How do I choose the best hardwood floor for my home?

There are many different factors when it comes to choosing a hardwood floor, including wood species, thickness and size. We’ll take all these variables into account when helping you decide which flooring is best for your particular needs. For example, if your house was built in the 1940s or 1950s, the original flooring is probably face nailed, which means it’s only 5/16-inch thick. In this case, we’d go with a thin type of flooring to blend in with the house.

Q. Do I need to move my furniture before the installation?

Yes, you should remove all furniture from the rooms where we’re installing new flooring or refinishing existing flooring.

Q. Can I stay in my house during the flooring installation?

Yes, you can stay in your house if it’s a pre-finished or unfinished flooring installation. However, if it’s a small- to large-sized refinishing job, we usually recommend staying with a friend or family member for three to four days, because the oil-based smell might affect you.

Q. Will you remove the old flooring and clean up when you’re done?

Yes, we’ll take care of demolition and debris based on the contract.

Q. Do different flooring companies have different manufacturers’ warranties?

Yes. Most companies offer manufacturers’ warranties that cover products for 25 to 50 years, but that can vary depending on the type of flooring and the manufacturer.

Q. What is the difference between oil-based and water-based floor finish?

With today's technology there are many more advantages to using a high quality water based finish instead of oil based. Due to changes in environmental laws all companies that manufacture finishes need to change their formulas to conform. Therefore, the very durable oil based finishes that were produced many years ago are not the same any more. High quality water based finishes offer durability that is equal to or superior to oil based, dry faster, have very little odor, do not amber over time and are safer for the environment.

On the other hand, oil based finishes take much longer to dry and create more downtime, have very strong odors that force customers to leave the house, take on an amber hue over time. All of our water based finishes are of high quality and made by the leading companies in the business such as Bona and Basic Coatings. Oil based finish is available as an alternative. We still use oil based stains which provide a deeper, richer color to the floor vs their water based counterparts.

Q. How do I clean my new hardwood floors?

You’ll need to buy a hardwood floor cleaning product. Don’t use water or vinegar to clean your floors.

Q. How do you know if the floor should be sanded?

Most floors we encounter need to be sanded to look their best. A floor should be sanded if: gouges, dents, impressions in the wood, sun fading, large areas of finish are missing, dirt has penetrated into the wood or a color change is requested.

Q. Is your floor sanding process dust free?

While nothing in the world of sanding is 100% dust free, however you can expect that about 99% of the dust will be captured with our equipment. Besides doing great work, containing the dust is a high priority.

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